Politique de remboursement

F.- RETURN AND GUARANTEE.

F.1 Legal right to withdraw from the purchase.

Right of withdrawal: If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods making up your order are delivered separately. To exercise the right of withdrawal, you must notify Horse1Equine S.L. at the address C/ Electricidad 56 CP 28918 Leganés, or by e-mail to pedidos@Horse1.org . To meet the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.

F.2 Consequences of withdrawal.

In the event of withdrawal by you, we will reimburse to you all payments received from you, including delivery charges if any, without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction. You will not incur any charges as a result of the refund. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods which are the subject of the withdrawal.

You must send us the goods that are the object of the withdrawal by courier service by calling us on our telephone number 91 612 6502, or by email:pedidos@Horse1.org or deliver them directly to our warehouse C/Electricidad 56 CP 28918 Leganés, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired. Unless you return the goods to our physical shop, you shall bear the direct cost of returning the goods.

You will only be responsible for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods, and you must return the goods in perfect condition, with their bags or packaging unbroken and unopened.

F.3.- In the event that the shipment does not arrive in perfect condition or that there has been an error on the part of HORSE1, the customer will have the right to request that the product be resent at no additional cost on their part, once the product has been returned to our facilities and the incident has been verified. In the event that the shipment has been damaged during transport, the customer must note this on the agency's delivery note if possible, and inform HORSE1 of this situation by e-mail or telephone within 24 calendar hours of receipt, providing photographs. In this case, HORSE1 will indicate the procedure for making a complaint to the transport company in order to replace the damaged goods at no additional charge to the customer.

In the case of the return of defective products or products that do not correspond to your order, the cost of collection will be at our expense, these products must be in the same condition in which they were delivered and must retain their original labelling.

Provided that the customer has followed the above return process, HORSE1 will refund the price of the returned products plus shipping costs if any.

F.4.- If you wish to return a product purchased from HORSE1 you must first notify HORSE1 by e-mail to pedidos@Horse1.org or by fax to 91 612 5845 to Horse1 Equine S.L. indicating the following details:

Invoice number, date, name and email address with which the purchase was made.

Product to be returned, including price.

Reason for the return.

F.5.- Once your request has been analysed, you will be sent the necessary instructions for the return by email. Once received and verified that the product is in perfect condition, we will proceed to make the corresponding payment.